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How long does it take?
We will ship your order within five business days of your approval of the proof we provide to you. Allow about two weeks from the time you place your order until your order is shipped to you. If we are creating a new custom design for you, expect your initial proof within five business days from the time we finalize the source for your graphic. Allow an additional 1-5 business days for shipping. Rush service is available as are expedited shipping options.
Do you have a catalog?
Our product catalog is too extensive and dynamic to produce in printed form. We do not have a full printed product catalog at this time.
Do you do screen printing?
Yes, we can screen print most of the apparel and accessories listed. If you have questions, please email us at info@detroitstitches.com.
Do you offer quantity discounts?
Yes, if each item you order uses the same design we would be happy to offer you a quantity discount on purchases of 36 items or more.
What if the items I order need different colors in the embroidery?
There is no charge for additional colorways to match the different colors of items you order. We will design the colorways for you based on the items you order.
Do I see my embroidery before you ship my order?
Within five business days of the time you place your order, we will make a proof of your embroidery available to you for approval. We will not embroider your order without your prior approval.
Should I order a product sample?
If you are unfamiliar with the product you are considering, we strongly recommend you order a sample without embroidery. Once you have evaluated the sample, you may return it for full credit.
Can I send my items to you for embroidery?
We only embroider the items we sell.
What is the largest embroidery I can get?
The standard embroidery we produce fits within a circle with a diameter of 5.5 inches. However, it depends on the item being embroidered, as we offer embroidery and patches as large as 10" x 10". Call for special embroidery sizing.
How many colors can I use?
Our machines will accommodate up to 15 colors. There is no charge for using more than a certain number of colors.
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